The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Any help would be appreciated! Thank you and wish everyone a nice day.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program I have tried all I possibly can and do not want to spam the support system with tickets, so I come here for help. If another email address was used to purchase your subscription, please submit a new ticket with that email address." I tried opening support tickets twice but both of the times the support ticket was directly closed with the following message "Thank you for contacting Malwarebytes support, we're unable to locate a subscription with the email provided. I followed the instructions to add the license to my account (which I created now) but I get an error message " Unable to register License Key". I am trying to activate the key on my new PC now, but I get the same message even though I do not have it activated on any other PC. I had to contact support once in 2016 to reset the key as I got the message that the key could not be activated on multiple machines, which was not the case as I had formatted my PC and reinstalled windows fresh.
I have the key as well as the receipt for the purchase. Good day to you! I have a lifetime license key that I purchased back in 2015 and had been using it on my windows PC without any problems.
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